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QUALITY POLICY
Dalgety is the manufacturer of 100% natural, strong-tasting herbal teas;
natural drinks and condiments.
Our raw materials are ethically sourced from small co-operative farm
operations throughout the
We are committed to continuous improvement by visiting farmers at least
three times a year to certify that work is carried out within the procedural
guidelines that Dalgety Quality Policy.
We utilise state-of-the-art tea bagging technology and management systems
that ensure that the maximum quality of customer services and production
systems are adhered to.
The following procedures are in place to ensure consistent delivery of
our products to set standards:
·
Regular gathering
and monitoring of customer feedback;
·
Training and
development for all staff;
·
Detailed procedures
are made available to all staff via a Process and Quality Manual.
We have the following processes and procedures in place to meet our
policy of continuous improvement and customer satisfaction:
·
Measurement of the
effectiveness of any training given to employees;
·
Measurement of the
performance of our suppliers against set criteria;
·
Regular management
reviews;
·
Monitoring of
customer complaints.
We induct all our staff on quality procedures as contained in the policy
when they join. Our customers have
access to our policy through our website.
We also expect our suppliers to have their own policy and for it to
embrace the philosophy of continuous improvement and customer satisfaction.
The Managing Director is ultimately responsible for quality. However, all employees are liable to ensure
quality within their areas of responsibility.
Whilst our policy is reviewed at our annual Management Executive
Meetings, its effectiveness is measuring during our day-to-day monitoring of
our quality management system and any changes made are communicated as
necessary.